Seminars

Global Value Chain: Supply (SCM/SRM) & Demand (DCM/CRM) Chain Management

• Overview of the Business and Information Technology Environments
• Foundation for the Global Value Chain
• Defining a Global Value Chain
• Integration of the Global Value Chain
• Methodology for the Global Value Chain
• Organizing for the Global Value Chain
• Planning & Evaluating the Global Value Chain
• Designing & Developing the Global Value Chain
• Implementing the Global Value Chain
• Managing the Global Value Chain
• People and Cultural Impact – Key Value Chain Enablers
• Implementing Major Changes To Support the Global Value Chain
• Evaluating Different Approaches for a Global Value Chain
• Best Practices in Key Industries
• Key Global Value Chain Issues
• Specific examples from different fields and industries will be used

Supply Chain Risk Management

• Getting Real About Supply Networks - Mapping your Supply Networks
• Supplier Networks in Turbulent Times - Understanding Threats and Opportunities
• Identifying Key Competencies and Weaknesses Across your Supply Chain
• Necessity for Risk Management and Planning: The Risk Management Process
• Evaluating Risk and Value in your Supply Chain
• Developing Risk Mitigation Strategies
• Assessing your Supply Network Resilience and Vulnerability
• Closing the Gap Between Vulnerabilities and Capabilities
• Assessment Techniques To Minimize Risk
• Applying Methods and Tools - Mitigating and Managing Risk
• Measuring supply chain performance for continuous improvement
• Identifying People and Cultural Issues
• Identifying Critical Success Factors
• Managing Attitudes and Perceptions Towards Risk
• Attracting and Keeping Management’s Attention

Customer Relationship Management

• Overview of the Customer Relationship Management Environment
• Business Process Management & Knowledge Management Imperatives for Customer Relationship Management
• An Integrated Process and Knowledge Management Framework To Support Customer Relationship Management
• The Road Map for Knowledge-Led Business Processes To Deliver CRM Solutions
• Implementing Business Process Management and Knowledge Management To Support Customer Relationship Management
• Process and Knowledge-Enabling Technologies To Support Customer Relationship Management
• Keys to Success for Customer Relationship Management
• Best Practices in Customer Relationship Management
• Key Customer Relationship Management Issues
• Specific examples from different fields and industries will be used

For additional information on these topics, please contact:

Enterprise Transformation Group, Ltd.
Phone: 001-303-494-6537
Fax: 001-303-494-0645
E-mail: staff@etgl.com